Terms & Conditions

Terms

By booking on any of the offbeet courses you agree to abide by our terms and conditions.

What’s included:

Ingredients, utensils, knives, equipment and aprons are provided for all courses. Some light snacks and refreshments are provided on longer courses. Please see course details for further information.
We reserve the right to make amendments to course content and recipes without notice.

What’s not included:

offbeet do not offer accommodation. Please contact us for nearby recommendations.

Application requirements: You must be 18 years or over to attend any offbeet course.

Skill Levels

If you are unsure as to your skill requirements for a course, please phone us so we can help ascertain your level of experience before booking. We rely on students being able to self assess their own skill level and are happy to assist with this but cannot be held liable if you book a course much higher or lower than your actual skill level. Please contact us if you are in doubt.

Health & Safety

All participants should wear shoes with flat, non-slip soles and covered toes. We cannot admit you to the cookery school without proper footwear. We recommend wearing sensible clothing i.e. not your best outfit – we are not liable for any damage that occurs to clothing. Long hair must be tied back in the kitchen. All course participants will receive a short briefing on health and safety before commencing the course as well as a printed handout to take with them.

Special dietary requirements, food allergies & illness

We are unable to tailor our course content for special dietary requirements unless you are booking a minimum of 10 places on the course. However, we will be happy to discuss course content beforehand to allow you to make your own decision as to whether a course is suitable. There is no reduction in fee in this instance.

Please inform us in advance of any allergies, disabilities, diabetes, pregnancy, epilepsy, learning difficulties etc.

Course certificates

All our courses offer an offbeet certificate upon successful completion of a course. Successful completion of a course is determined by the Chef Tutors based on a minimum rate of attendance, learning progress and attitude. Certificates are issued at the descretion of the Chef Tutors. Please note, to maintain the value of our course certificates, students that have a partial attendence record will find that reflected on their course certificate.

Payment

One Day & (3HR)Evening Cookery Courses: All payments should be made in full at the time of booking for the Cookery Course. We do not take provisional bookings and cannot confirm your place on a course until we receive full payment.

We accept Mastercard/Visa Credit Cards and Switch/Solo/Maestro Cards.

Your Conduct

If the Chef Tutors consider that you have behaved in an unacceptable manner, the School will be entitled to exclude you from any course you are currently enrolled on or booked in the future. If the School is unable to reallocate your place, no refund of fees will be made.

Delivery

Cookery Courses & Gift Vouchers

Upon successful completion of an order with us you will receive confirmation of your order by email to your nominated email address.

If you have requested a postal gift voucher we aim to send these out by Royal Mail first class post on the next business day, or if you have specified, Special Next Day Delivery. Please note that Royal Mail delivery services are outside of our control, and we can take no responsibility for delays in their service such as strikes, extreme weather etc.

Cookery School Retail

If you order any items from our cookery store, we will aim to send these out by Recorded Delivery within 2 business days. You will be required to sign for the items delivered.

Liability

  • The School will not accept responsibility for the loss of any personal possessions.
  • The School will not be liable for any loss suffered by you which is indirect, special or consequential.
  • The School will not be liable for any loss suffered by you resulting from any event which is beyond the reasonable control of the School.

General

  • The acknowledgement or processing of an order or quote does not constitute legal acceptance of your order or quote.
  • An order or quote is deemed accepted only upon receipt of full payment for the total value of the order.
  • The order confirmation contains all of the contractual terms agreed between you, the invoice addressee and the School.
  • No failure or delay by the School in enforcing any of its rights under the Contract shall be deemed to be a waiver of such right.
  • The Contract shall be governed by English law.

Copyright & Acceptable Usage

Full copyright of course content developed by offbeet cookery school is retained by the Cookery School. Course notes and reference materials are provided to support students in their studies and ongoing cookery development and is issued for personal use only.

A lot of work has gone into the development of our course content and it has commercial value. The sharing of course materials by print, press, photocopy, email, blogs, internet or any digital transfer medium is strictly prohibited without the express written permission of the offbeet cookery school. If in doubt, please ask about what is and isn’t acceptable usage.

Cancellations

Our cancellation policy is designed to give customers the freedom to change a course booking without penalty when enough notice is given, but we have some conditions around short notice cancellations which have an impact on other customers and our business. We will always try and help wherever possible, but please familiarise yourself with our terms of cancellation below.

TERMS OF CANCELLATIONS

To request a cancellation you must give the School written notice to cookeryschool@offbeetfood.com of your request. Unless you have received an acknowledgement from us that we have received your request you cannot consider your request delivered.

You may only terminate the contract in the circumstances set out below:-

Course Cancellations more than 21 days from the start of your course.

You may request a change of course dates up to 21 days of the start of the course and we will happily transfer you to another date, or course subject to availability without cost.

You may also request a refund up to 21 days of the start of the course you have booked.

Course Cancellations within 21 days of the start of your course.

Most bookings for courses at offbeet Cookery School are made months in advance. It is therefore often hard for us to resell any places within 21 days of the start of the course date.

If you want to cancel your booking within 21 days of the start of your course we will relist your place for resale to other customers. If we are unable to resell your place in the time remaining, you will forfeit any course fees associated with your booking.

Note: You can also transfer/sell the booking to another person (18 years or older) if you notify us.

If a person that is booked on a course fails to attend for any reason, they would not be entitled to a refund or a rebooking of another course.

CANCELLATIONS BY OFFBEET COOKERY SCHOOL

The School will be entitled to cancel any course at any time subject to the repayment of any fees received in respect of the course or the part of the course which has been cancelled.

In the unlikely event of cancellation of a course by ourselves, we undertake to offer a suitable transfer to an alternative date or course, or a full refund (within 7 days) of any course fees. We cannot be held liable for any third-party costs, such as travel bookings or other travel expenses.

Refunds

  • No refund will be made if you fail to attend all or any part of the course (and the School is unable to reallocate your place).
  • Refunds that are due will be made within 7 business days of approval.
  • All refunds are made to the source of the initital payment, ie. fees paid by a credit card can only be refunded to the same card.

GIFT VOUCHERS

Refunds are not available on gift voucher purchases, nor can Gift Vouchers be exchanged for cash or other goods. Gift vouchers are transferable, so if you are unable to make your course, you may contact us to nominate a replacement.

Privacy Policy

OUR BUSINESS

OFFBEET (Fareham) Ltd currently offers cookery training from our restaurant at Chesapeake Mill, Wickham, Hampshire.

We also offer gift vouchers, cookery equipment and specialist ingredients.

You can contact our admin team between 9.00am and 5.30pm Monday to Friday on (01329) 833731 or email: cookeryschool@offbeetfood.com.

YOUR PRIVACY

OFFBEET Cookery School is committed to protecting your privacy and developing technology that gives you the most powerful and safe online experience. This Statement of Privacy applies to the OFFBEET FOOD Web site and governs data collection and usage. By using the OFFBEET FOOD website, you consent to the data practices described in this statement.

COLLECTION OF YOUR PERSONAL INFORMATION

OFFBEET Cookery School collects personally identifiable information, such as your e-mail address, name, home or work address or telephone number. OFFBEET Cookery School also collects anonymous demographic information, which is not unique to you, such as your post code, age, gender, preferences, interests and favorites.

There is also information about your computer hardware and software that is automatically collected by OFFBEET FOOD. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by OFFBEET FOOD for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the OFFBEET FOOD Web site.

OFFBEET FOOD encourages you to review the privacy statements of web sites you choose to link to from OFFBEET FOOD so that you can understand how those Web sites collect, use and share your information. OFFBEET FOOD is not responsible for the privacy statements or other content on web sites outside of the OFFBEET FOOD and OFFBEET FOOD family of Web sites.

REQUIRED INFORMATION

To order from the OFFBEET Cookery School, you must provide your name, delivery address, billing address and phone number, and email address. For cookery courses you will also be asked to tell us of any food allergies, or health issues of the student that we should be aware of.

In some instances, such as overseas payments, we may ask for further proof of identity in order for us to comply with our anti-money laundering obligations.

DO YOU KEEP MY CREDIT/DEBIT CARD DETAILS ON FILE?

No. We do not keep any records of your credit/debit card details within our organisation in any form, either written, electronically or in a database. Once you enter your details online, the transaction is processed via our payment processer and no details are recorded by ourselves.

When you place an order with us over the telephone, your credit card details are processed in the same way by our telephone operators and there is NO record of your financial details retained by our organisation.

USE OF YOUR PERSONAL INFORMATION

OFFBEET Cookery School collects and uses your personal information to operate the OFFBEET Cookery School Web site and deliver the services you have requested. OFFBEET Cookery School also uses your personally identifiable information to inform you of other products or services available from OFFBEET Cookery School and its affiliates. OFFBEET Cookery School may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

OFFBEET Cookery School does not sell, rent or lease its customer lists to third parties.

We do utilise the services of third-party provider software to provide services to you and that can involve the sharing of your information such as Name and Email Address which may be hosted on third-party servers outside the UK. A list of Third-party services that we use are:

MailChimp, online software to deliver a customer satisfaction survey & newsletters. Data Used: Email, Name, Course attended.

We have vetted the security of these services as being of good quality. We encourage you to read the privacy statements of these companies on their websites.

If you do not wish your details to be shared in this capacity, you must tell us at the time of booking with us.

OFFBEET Cookery School may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is not transferred to the third party. In addition, OFFBEET Cookery School may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to OFFBEET Cookery School, and they are required to maintain the confidentiality of your information.

OFFBEET Cookery School does not use or disclose any personal information without your explicit consent. You may, at any time, request to see, or request changes to, the information that we hold on you by calling our office on (01329) 833731, however formal identification will be required.

OFFBEET FOOD keeps track of the Web sites and pages our customers visit within OFFBEET FOOD, in order to determine what OFFBEET Cookery School services are the most popular. This data is used to deliver customised content and advertising within OFFBEET Cookery School to customers whose behavior indicates that they are interested in a particular subject area.

OFFBEET FOOD Web sites will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on OFFBEET FOOD or the site; (b) protect and defend the rights or property of OFFBEET FOOD and OFFBEET Cookery School; and, (c) act under exigent circumstances to protect the personal safety of users of OFFBEET FOOD and OFFBEET Cookery School, or the public.

NEWSLETTER

When you create an account with us, we will subscribe you to an occasional email newsletter – you may opt out of this email at any time by clicking the unsubscribe link highlighted in the email. If you do not wish to be subscribed to this list please tell us at the time of booking.

Cookie Policy

HOW WE USE COOKIES

A cookie is a small file which is stored on your computer’s hard drive. The file is added and the cookie helps analyse web traffic or lets you know when you visit our site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use them to enable you to book courses from our online system – you couldn’t book online without them.

The cookies we use are:
Customer Login: When you use our site to book a course, our system uses cookies to remember what is in your shopping cart.

Google Analytics: these cookies provide general web statistics about traffic to our website. No information identifying you individually is stored.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

REMOVING OFFBEET COOKIES

If you wish to remove the cookies that we have stored in your web browser then follow these steps. Please note only the latest version of each main browser is covered here. If you require details for alternative browsers and versions then please refer to the Help file for that application.

ON A MAC

Safari

– From the Safari menu, select “Preferences”
– Click the “Privacy” tab
– Click the “Details” button under “Cookies and other website data section
– Search for “offbeetfood.com”
– Single click on offbeetfood.com and click “Remove” and then Done

Firefox

– From the Firefox menu, select “Preferences”
– Click the “Privacy” tab
– Click the “remove individual cookies” link
– Search for “offbeetfood.com”
– Select those cookies and click “Remove Cookies”

Chrome

– Click the Spanner icon in the browser toolbar
– Select “Settings”
– Select “Clear Browsing Data”
– Click “Show advanced settings”
– Click “Content settings”
– Under “Cookies” click “All cookies and site data”
– Search for “offbeetfood.com”
– Click the X icon to remove those cookies

On A PC

Internet Explorer 9

– Make sure you are on a offbeetfood.com webpage
– Click the F12 key, opening web development tools
– Click the “Cache” tab
– Select “Clear cookies for domain”

Chrome

– Click the Spanner icon in the browser toolbar
– Select “Settings”
– Select “Clear Browsing Data”
– Click “Show advanced settings”
– Click “Content settings”
– Under “Cookies” click “All cookies and site data”
– Search for “offbeetfood.com”
– Click the X icon to remove those cookies

Firefox

– From the Firefox menu, select “Options” and then “Options”
– Click the “Privacy” tab
– Click the “remove individual cookies” link
– Search for “offbeetfood.com”
– Select those cookies and click “Remove Cookies”